Support

Something not working, or a route that looks wrong? Write to apps@kantoprojects.com. A screenshot and the time you were traveling help a lot.

It says to turn on location, or finds no trips

The app needs a starting point. Allow location in Settings › Privacy & Security › Location Services › Bus Bike Walk, or tap “Search a place” and set FROM to a place. Late at night there may be no service for a while; try “Leave at” with a later time.

A bus shows no live time

Live times come from TheBus and cover buses that are already reporting their position. A bus that hasn't started its run yet shows its scheduled time. The green dot means the time is live.

Does GO work with the screen off?

Yes. GO keeps following your trip in the background and shows on the Lock Screen and in the Dynamic Island. If iOS asks, allow notifications and Live Activities so it can tell you when to get off.

I stayed on the bus, or got off early

GO notices and asks. Choose “Stay on the bus” or “New plan from here” and it works out the rest of the trip from where you are.

I paid to remove ads and they are back

Open the app's Settings and tap “Restore purchase”. Make sure you're signed in with the Apple Account that bought it.

The schedule looks out of date

New timetables download on their own when TheBus publishes them. Open the app with a connection and give it a minute. Settings › About shows which schedules are in use.

Biki shows no bikes

Counts are live from Biki. The planner skips stations with no bikes to rent or no docks to return to, so a Biki option can disappear when a station empties.